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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-05-2021 08:27 PM

HP Recommended

For the life of me I cannot figure this out.  I have a Macbook Air running OS 11.4.  Have uninstalled and reinstalled the driver (aka HP Smart) numerous times.  Able to add printer via airprint and can print but not scan.  No problems from my MBP (same OS).   Ran out of options and looking for some guidance! 

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1 person had the same question
9 REPLIES 9

‎07-05-2021 09:29 PM

HP Recommended

Hi,

Please let us know your printer model, this would be a crucial step to provide you a better guidance.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎07-05-2021 09:45 PM

HP Recommended

Sorry about that.... Officejet 4620 all in one

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‎08-10-2021 06:29 PM - edited ‎08-10-2021 06:32 PM

HP Recommended

still no dice with this. 

 

able to scan from my mbp but not my mba.  very frustrating. 

 

on the mba it shows

 

kind:  HP officejet 4620 series-Airprint

 

on mbp...no airprint. 

 

have tried reinstalling drivers etc. 

 

much thanks

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‎08-10-2021 06:40 PM

HP Recommended

I have the same issue with an HP8710. Reading other topics, I'm finding that HP apparently needs Adobe Flash to scan and it's gone. Now the printers we bought won't scan.

 

I've read fixes for Windows systems; what's the fix for Macs?

Thank you.

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‎08-10-2021 06:41 PM

HP Recommended

believe flash has been removed on both of my computers in question in this thread so not sure that would be true?  hmmm

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‎08-10-2021 06:46 PM

HP Recommended

update...i was able to get it to scan using the HP Smart app however the scan option does not show via the system pref/printer dialogue.

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‎08-10-2021 06:46 PM

HP Recommended

Yes, flash has been removed and I'm told that's why I cannot scan from the computer.

 

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Solution-Center-Not-Working-probably...

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‎08-10-2021 06:47 PM

HP Recommended

Thanks, I'll try the HP Smart app.

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‎08-10-2021 06:55 PM

HP Recommended

HP Smart app works just fine. Thank you VERY MUCH!

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