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‎03-17-2021 01:27 PM - edited ‎03-17-2021 01:33 PM

HP Recommended
Product: HP Omen 25L
Operating System: Microsoft Windows 10 (64-bit)

I have an HP color laserjet MFP M477fdw that used to scan to my network using an older PC.  The PC died in December and I purchased an HP Omen 25L.  I have just recently tried to scan to my network with this new PC, but it is not working.  I have enabled sharing of the scanning folder on my new PC.  When I try running HP Print and Scan Doctor, it finds the printer, but then I get a message that a later version of the printer software is available.  When I clicked to Install Software, I get a message Download Failed.  I went directly to  the HP software page and downloaded the latest version and installed it.  But, I am still unable to get past the error message in HP Print and Scan doctor that says The HP CLJM477 was not found.

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