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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-05-2024 09:48 AM

HP Recommended
Product: HP OfficeJet Pro 8023 All-in-One Printer
Operating System: Microsoft Windows 11

Hi,
The status of my printer is Green/Ready with a cloud. Both the computer and the printer are connected to the same wireless network. Scanning is not available. Why? Kindly assist.

 

BR,

Keren

KerenS_0-1714924171605.png

 

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1 REPLY 1

‎05-05-2024 10:12 AM - edited ‎05-05-2024 10:19 AM

HP Recommended

@KerenS 

 

Green Ready with Cloud is not the same thing as Green Ready with a circle.

 

DragonFur_0-1714925539543.png

 

Example - HP Smart - Windows - Main Menu - Printer Settings

In Printer Settings > Select Printer Information

HP_Smart_Win_HP+_Print_Anywhere_2HP_Smart_Win_HP+_Print_Anywhere_2

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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