Username and password

[Saskia1978]

Suddenly I cannot scan to e-mail on my OfficeJetPro 7720 anymore and I don't know why. Wireless printing does work, but scanning through the Windows of Apple-app doesn't work either. 

Maybe it's a coincidence, but there are also settings locked: like the wireless setup. I cannot unlock , because it needs an username and password and i don't have a clue what that could be...

What could I do?  

[KrazyToad · Accepted solution]

@Saskia1978

Since the settings on the printer are Lock, I suggest you perform a Semi full Reset and then setup the printer again

Since the steps for Semi Full reset are specific to your printer, I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Saskia1978]

It worked!! Thanks a lot!!

[KrazyToad]

@Saskia1978

I'm glad you got this issue resolved

Please visit our HP Support Community and drop us a message anytime you need help

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue 😊