• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-14-2020 10:51 AM

HP Recommended
Product: Imac
Operating System: macOS 10.15 Catalina

Please help me get rid of the black vertical line in the center of my scanned documents when I use the auto feeder. Should I clean the auto feeder? If so directions please or do a hard reset? Would appreciate any Recommendations. 

thsnks!

1 person had the same question
4 REPLIES 4

‎05-14-2020 01:13 PM

HP Recommended

YOu didn't specify the exact model of the printer you use.

 

You need to access the smaller auto feeder glass under top cover left from flatbed glass and clean it.

 

HP-16025-1.jpg

 

Number 3

ADF line issue.gif




My profile on LinkedIn

Was this reply helpful? Yes No

‎05-17-2020 04:51 AM

HP Recommended

Sorry, HP PHOTOSMART 7520. I did clean that area. Two lines are still there: one towards the right of the middle of the page and one right near the right edge of the paper. They may be a little lighter then  before but still there. 

Was this reply helpful? Yes No

‎05-17-2020 05:00 AM

HP Recommended

It’s me again. I took a look at the glass and I think the problem is actually  underneath. Can I access and clean underneath the glass? Please advise. 

Was this reply helpful? Yes No

‎05-17-2020 05:44 AM

HP Recommended

If it is under the glass then there is nothing that a normal user can do. Don't know how handy you are with tools but disassembly is not an easy job on your printer model,




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.