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‎04-05-2022 08:17 AM - last edited on ‎04-05-2022 08:26 AM by Retired

HP Recommended
Product: HP LaserJet Pro MFP M428fdn
Operating System: Microsoft Windows 11

Having scanning issues.  Ran the HP scan Dr. Getting Windows(WIA)Scan error message. I can print but not scan. Any help will be appreciated. 

3 people had the same question
3 REPLIES 3

‎04-05-2022 12:21 PM

HP Recommended

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
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‎04-11-2022 01:30 PM

HP Recommended

Hello, 

 

I  try that and give me a SUCCESSFUL, reboot but still unable to scan.  

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‎04-12-2022 12:49 PM - edited ‎04-12-2022 12:52 PM

HP Recommended

Thanks ShlomiL, that fixed it on my Windows 11 Dell Inspiron 15 3000 series laptop.
I was about to give up so thanks.
1. I right clicked the CMD icon and selected run as administrator, copied your command string and pasted it into the CMD window and pressed Return.

2. Got the response: [SC] ChangeServiceConfig  SUCCESS

     c:\

3. Don't know if this made any difference but when I re-ran HP Print and Scan Doctor 5.6.4 after rebooting, I went through the checks for printing , even though I knew that was OK. Then re-ran the Doctor this time choosing to check the scan capability. Got all green ticks for Windows (WIA)  Scan, HP Twain Scan and HP Scan.  🙂

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