can not scan from touch screen on 8030 office jet pro Just bought this printer its brand new

[Delloman]

I can not scan from touchscreen on printer it always gives the error  of not connected to computer---scan application is being used by computer---an ORC application is not installed on the computer.  I contacted technical support (which is a robot)  I tried scan doctor  and it says everything is ok ( which it is not)  where is a live support from HP   this is sickening  NO HELP FROM HP  THIS WILL BE THE LAST TIME I EVER BUY A HP PRODUCT IF THEY DON'T HELP ME!

[Jay_G24]

Hi @Delloman, 

 I'd be happy to assist you!

OCR software

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from the software and drivers page 

Optical Character Recognition (OCR) software converts the letters in a graphic file to editable text (TST or RTF files).

OCR software is required to use this feature. Open HP Scan software on the computer, and then look for a Save as Editable Text (OCR) shortcut.

• If the shortcut displays, select it to scan the item as a document that you can edit.

• If the shortcut does not display, your printer did not ship with HP OCR software. Purchase and install OCR software, such as OmniPage, FineReader, or Readiris.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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