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‎02-03-2019 01:32 AM

HP Recommended
Product: Officejet 4500 Desktop
Operating System: Microsoft Windows 10 (64-bit)

When turning on the device, there is about 30 sec of a clatter sound, as if there's a paper jam. I can find no jam and after the noise subsides, I can continue with my scan.

1 REPLY 1

‎02-04-2019 03:43 PM

HP Recommended

@stonechat

Welcome to the HP Support Community

 

To provide you with an accurate solution, I'll need a few more details:

Is the carriage moving freely?

Are you facing the same issue while making a copy or while printing?

 

I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-officejet-4500-all-in-one-printer-series-k710/4181269/docume...

 

restart the printer.

 

Use the below documents for your reference.

 

Carriage Jam: https://support.hp.com/us-en/product/hp-officejet-4500-all-in-one-printer-series-k710/4181269/docume...

 

Clean the rollers using this link: https://support.hp.com/us-en/product/hp-officejet-4500-all-in-one-printer-series-k710/4181269/docume... 

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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