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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

Trying to copy a legal doc - the output is only the equivalent of letter (ie cuts off part of the doc).  Have tried single paper feed and using paper tray, same result.  Paper setting has been changed to Legal

2 REPLIES 2
HP Recommended

Are you changing the original paper size to legal? I do not think the ADF on this model has automatic detection for originals.

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HP Recommended

Thanks - found the issue.  In addition to changing the paper size, I had to change the tray setting, even though the same paper tray was used. 

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