how to scan from printer to send as an email

[Topknot99]

need help to scan from printer to send as an email

[Dragon-Fur]

@Topknot99 

There are at least two types of "Scan to Email" setups, for example:

• Scan to Email option / setup in the Embedded Web Server (EWS) for your printer
• Scan to Email application that is set up on the printer control panel.

This printer supports Scan-to-Email as an application on the printer.

NOTES

In general, Scan to Email does not handle "two-step verification" logins as might be set on your email account.  If you have trouble setting / testing / using Scan to Email:  Remove such settings (Two-Step), Consider using "Apps password" option (as available), or Create an email account that does not use two-step-verification.  

The "how to" for your printer is explained in the User Guide, starting on page 34

Partial Excerpt - (See the original text in the Guide for included links to other sections)

Set up Scan to Email
To set up Scan to Email
1. Enable Web Services on the printer. For more information, see Set up Web Services.
2. From Home screen, touch Apps, and then touch Scan-to-Email app.
3. On the Welcome screen, touch Continue.
4. Touch in the Email: box to enter your email address, and then touch Done.
5. Touch Continue.
6. A PIN will be sent to the email address you entered. Touch Continue.
7. Touch the PIN to enter your PIN and then touch Done.
8. Touch Store Email or Auto-login, depending upon how you want the printer to store your login
information.
9. Select your scan type by touching Photo or Document.
10. For photos, select the scan settings, and touch Continue.
For documents, continue with the next step.
11. Verify the email information, and touch Continue.
12. Touch Scan to Email.
13. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.

and, further down on page 35:

To scan a document or photo to email from HP printer software (Windows)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Select the type of scan you want and then click Scan .
Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an
attachment.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.

References

Scan to Email – Methodology

The basic methodology used with "Scan-to-Email" and “ePrint” is (printer) model dependent. 

Help for Scan to Email Accounts – Printer Control Panel

HP Printers - Scan to Email Cannot Access Email Accounts

EWS Scan to Email Setup

If the printer is on the network and the printer supports sending direct to email, look for the Scan to Email setup in the Embedded Web Server (EWS).

Example – EWS Scan to Email Setup

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Scan to Email Setup

“Apps” Scan to Email Setup

Printers without the ability to connect directly to the smtp server might use the Scan-to-Email App.    On some printers the Scan to Email App is available on the printer's front panel in "Apps".

Web Services (running on the printer) is used to communicate between the printer and the Cloud servers where the email is processed.  For this reason, Web Services must be running on the printer: HP Printers - Turning on Web Services

Example – “Apps” Scan to Email Setup

On the printer control panel > Touch Scan > Touch Email

Follow the prompts:  Welcome > Continue > Add your Email address > Done > Continue

Wait for your PIN number to be sent (emailed) to the email address > Open email, read PIN

Touch Continue > PIN > Enter Pin number > Done

Notes

Web Services provides the connection between the printer and the HP Connected / Cloud servers that are used to register and process the email.  For this reason, the HP Cloud Servers must be running and providing service.

During Scan-to-Email App registration (setup), an HP cloud server sends (back to the owner) a confirmation email that includes a PIN number.  The PIN is used to verify the owner's email address information.  The PIN is used to prove "I am me".

If there is a break in the service (Web Services communication between home network and the Cloud server(s)), the PIN cannot be sent and / or emails dependent on the Cloud servers cannot be processed.

NOTE:

If the Cloud Servers are not responding, there is normally no “fix” except to wait it out.

Website Support Troubleshooting, How-to, Video Tutorials

• HP Connected

Help – Contact HP / Cloud Services

Indicate that you need help for Web Services

Contact HP Support – Assistance Portal

OR

where available, Call Cloud Services:

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

In UK

Specify help for HP Connected / Web Services 0207 660 0596

• Verify Phone Number in document Contact HP UK – Phone Assist

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Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 6960 All-in-One Printer series

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