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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-09-2022 11:03 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Today my HP DeskJet 2600 showed an error message of "HP DeskJet 2600 not found"  when I tried to scan.  Printing working perfectly.  Virtual Assistant no help at all.  Scan Doctor shows "Device Error Detected" but, after hours going through virtual assistants etc., nothing has given an answer or reason for this.  Can anyone help?  Thanks.

Category:
1 REPLY 1

‎12-09-2022 01:20 PM

HP Recommended

@MKire 

 

Welcome to the HP Community Forum.

 

Consider / Try

 

Start here -- Recommended 

Restart everything, including the router that controls your network.

 

Printer Firmware

If not done,

Consider updating the Printer Firmware

An update was issued (at this writing) Oct 7, 2022

HP DeskJet / Ink Advantage 2600 All-in-One Printer series Firmware Update 

 

Printer Software

 

Full Feature Software / Printer Installation Package / Download and Save

HP DeskJet / Ink Advantage 2600 All-in-One Printer series Print and Scan Driver and Accessories 

 

  • If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.
  • Uninstall any printer software from Control Panel > icon view > Programs and Features
  • Restart the computer and sign in.
  • Continuing issues or "Driver Unavailable" during installation, Start over:  Uninstall the printer software > Restart the computer and log in >>> Add the steps described in the "Check and Remove" section
  • If any changes are made, that is, you remove anything, Restart the computer and sign in.
  • Install a fresh copy of the Full Feature Software
  • After the software is installed, Restart the computer and sign in.

 

 

Example

Check and Remove Section

Check_and_Remove_Section_2Check_and_Remove_Section_2

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

References / Resources

 

Example Specifications document:

 Product Specifications for the HP DeskJet 2620 All-in-One Printer (V1N01B)

 

User Guide - HP DeskJet 2600 All-in-One series

 

Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 2600 All-in-One Printer series 

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

 

 

Dragon-Fur

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