scanner 13 problem

[junk5]

i have a hp laser jet printer with a scanner 13 problem and need to know ow to fix it

[Gaya1239]

Hi @junk5,

Welcome to the HP Support Community

I understand you are facing an issue with your scanner 13 problems. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
   

If the error no longer displays, make a test copy to confirm the issue is resolved.

If the error still displays, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.

If the issue persists, this could be a possible hardware issue wherein the scanner motor is unable to find the home position and requires a scanner motor replacement. Refer to this link for more info. You can try our other support options for further assistance. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Hope this helps! Keep me posted. 

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