scanner not working

[my-printer-info]

My scanner does not work.

[Gaya1239]

Hi @my-printer-info ,

Welcome to the HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue scanner does not work.. Not to worry I will help you to get a resolution to resolve the issue.

May I know

1. Since when are you facing this issue

2. Have you made any changes on your printer post that this issue raised and have you observed any light blinking on the display or error message 

I'm sorry to hear that you're experiencing issues with your HP ENVY Photo 7155 scanner. Here are some steps you can try to troubleshoot and resolve the problem:

Check Connection:

• Ensure that your HP ENVY Photo 7155 is properly connected to your computer.
• Verify that the USB or wireless connection is secure.

Restart Devices:

• Restart both your printer and your computer. Sometimes, a simple restart can resolve connectivity issues.

Update Drivers:

• Make sure you have the latest drivers installed for your printer. You can download the latest drivers from the HP official website.

HP Print and Scan Doctor:

• HP provides a diagnostic tool called "HP Print and Scan Doctor." Download and run this tool to automatically diagnose and resolve printing and scanning problems. It can be downloaded from the HP website.

Windows Troubleshooter:

• Use the built-in troubleshooter in Windows to identify and fix problems. Go to "Settings" > "Update & Security" > "Troubleshoot" > "Printer" and run the troubleshooter.

Check for Windows Updates:

• Make sure your Windows operating system is up to date. Sometimes, updates can include fixes for hardware compatibility issues.

Reinstall the Scanner:

• Uninstall the printer/scanner drivers from your computer and reinstall them. You can do this through the "Devices and Printers" settings.

Firewall and Antivirus:

• Check your firewall and antivirus settings to ensure they are not blocking the communication between your computer and the printer. Temporarily disable them to see if it makes a difference.

Scan from HP Software:

• Use the HP software that came with your printer to initiate a scan. Sometimes, the scanning function may work better through the manufacturer's software.

Check Scanner Settings:

• Ensure that the scanner settings on your computer are configured correctly. You can access these settings through the HP software or the "Devices and Printers" settings.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support