scanner operates but document feeder does not pick up original. scanning from flatbed works fine.

[allschwil]

Scanner operates fine in flat bed mode, but does not pick up the original using the document feeder. Error message says to make sure document feeder is closed completely. It seems to be. I have run the scan doctor diagnostic tool, it says, "scanner mispick detected, verify paper is loading correctly (seems to be), clean the document feeder roller.

[Dragon-Fur · Accepted solution]

@allschwil 

Might need to clean the scanner ADF bar and the ADF rollers.

Known solutions here:

HP Printers - Improving Scan Quality

Print and Scan Doctor Information...

Not sure if the Doctor would find / fix this type of error - IF the problem is mechanical (dirty, for example), the diagnostics might not help.

To try it...

Open your printer Home Page - the Doctor and what kind of issues it can help are shown under the Troubleshooting category.

OR

Diagnostics / Doctor Website

HP Customer Support - Diagnostic tools

Contributed by @ShlomiL 

The main version is 5.2.1 which is meant to resolve print and scan issues, available when you select No on the download page.

Another version - 5.0.4 is specially designed to resolve Printer Offline conditions, available when you select Yes on the download page.

Please browse to C:\Program Files (x86)\HP and delete the Diagnostics folder.

On the top address bar type %appdata% and press enter, then delete the HPPSDr folder, these fully removes any existing version of the tool from your computer.

Next, download and run the latest Print and Scan Doctor Utility version 5.2.1 below and check for any difference:

ftp://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

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Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 6950 All-in-One Printer series

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[allschwil]

Dragon Fur, thank you. I agree this is the problem but can't it to work, yet! Will keep trying. Allschwil

[Dragon-Fur]

@allschwil 

You are welcome.

Do try the Diagnositc tool set if cleaning does not work.

Good Luck.

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