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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-04-2022 08:33 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M280nw
Operating System: Microsoft Windows 11

Hello, scanning used to be easy, since recent i receive the message that scanning is currently not available see screenshot.

what could be the problem, the fact that some of my supplies are low? I do not understand since one does not need ink to scan, no?

Schermafbeelding 2022-07-04 163110.png

Schermafbeelding 2022-07-04 162946.png

1 person had the same question
1 REPLY 1

‎07-07-2022 09:00 AM

HP Recommended

@MDF_BE

 

Welcome to the HP support community.

 

Did you make a copy and check if that works fine?

 

Meanwhile:-

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

 

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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