scanning directly to adobe acrobat pro dc

[Louisv1]

how do i get adobe acrobat pro dc to recognize my scanner? 

[Dragon-Fur]

@Louisv1 

Welcome to the HP User Community.

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@Louisv1 wrote:
Subject:  scanning directly to adobe acrobat pro dc

how do i get adobe acrobat pro dc to recognize my scanner? 

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Corrections to Content

See additional information provided by @ShlomiL to use your Acrobat software to Scan after the printer software is installed.

In general, Acrobat and other software packages of this type are dependent on having installed the Full Feature Software / full driver printer software.

Installing printer software will not grant Acrobat the ability to Scan.

Unless the Adobe Software includes a "Scan" feature, you cannot use the software to scan content to it.

What?  Scanning is a feature available in Scan software and applications.

After the printer software is installed,

After you use scan software to scan and save the content in PDF format,

(You can) use Adobe Acrobat Pro to Scan and print saved PDF files.

Details / How-to / Examples

There are two parts to this:

• HP Smart application - supports printing and scanning PDF and Photos / Images.  HP Smart is supported in many regions and on many newer networked printers - The app is available from the  Microsoft Store .  HP Smart requires that you sign in using your HP Account credentials.
• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts.  The software includes HP Scan.  No Sign-in required.

When installed,

HP Smart is listed in Settings > Apps > Apps and Features

HP Smart is never listed in Programs and Features

When installed,

The Full Driver printer software is listed in Control Panel > icon view > Programs and Features

And

The Full Driver printer software can also show up in Settings > Apps > Apps and Features

The full driver printer software supports using programs like Adobe (both paid and free versions of the products).

The printer software is supported on Windows 11.

Printer Software

Software installation package - Download and Save

HP Easy Start Printer Setup Software 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Examples

Example - HP Scan - Part of the full driver printer software - Main Menu

9025_HP_Scan_Menu_PDF_8

Example - HP Smart - Windows - Application - Main Menu

HP_Smart_W10_Main_Menu_6

Example - Adobe Reader DC - Main Menu - Print saved files

PDF_Reader_Main_Menu_2

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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HP OfficeJet Pro 8715 All-in-One Printer 

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[ShlomiL]

Hi,

Apologies for jumping in, I'm not sure about Adobe Acrobat Pro DC, but Adobe Acrobat DC does support scanning from Twain or WIA devices, I would assume it applies for the Pro version too but can only assume, Adobe would be able to provide the best answer about its capabilities and features:

https://helpx.adobe.com/acrobat/using/scan-documents-pdf.html

Generally, if it does not detect your scanner I suggest ensuring that you have the latest HP Scan drivers for your printer installed, both Twain and WIA drivers are included in its Full Feature Software:

https://ftp.hp.com/pub/softlib/software13/printers/OJ871/Full_Webpack-40.15.1230_1-OJ8710_Full_Webpa...

If that doesn't help, I suggest checking through below support document from Adobe to troubleshoot scanner problems and see if that may help:

https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

Shlomi

[Dragon-Fur]

@ShlomiL 

Thanks.

Good catch.

I forgot about using Twain - that is also available as a scanning mechanism in Irfanview so no excuses for not having looked up the information.  😶

@Louisv1 

Install the Printer software - the settings and setup will likely be available in your Adobe Pro software.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"