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‎01-06-2023 02:14 PM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer

I am suddenly getting an "internal proccessing error"  when trying to scan to email. Of course this happens on the day I actually needed my scanner to work as we were closing on a  house and I needed to scan and email documents.....uggg..help! 

Category:
1 person had the same question
1 REPLY 1

‎01-09-2023 12:41 PM

HP Recommended

@Baydreamin385

 

Welcome to the HP support community.

 

Did you try to print and check if are facing the same issue?

 

Meanwhile:-

Perform a power reset, Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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