ADF Feeder Mispick

[amanda_w2001]

Hello, 

Whenever I use the ADF in my HP Laserjet  Pro MFP M277dw printer, I get a feeder mispick error message. I tried cleaning the rollers but it still does not work. How can I resolve this issue?

It also gives the "Document Feeder Mispick" error even when I lay the document directly on the flatbed scanner.  It seems the printer thinks there is something still loaded in the ADF when there is nothing. It won't let me scan/copy anything. Even when i click "ID Copy", which should let it know to use the flatbed scanner, it says, "to do an ID Copy use the flatbed scanner"

Thank you! 

[amanda_w2001]

a separate, but similar post had a reply from the HP Employee that some sort of special reset needed to be completed. 

Quote

We need to perform a NVRAM reset to fix this issue. However, as the steps to perform a  NVRAM reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

Quote

IS this something you can help me with?

Thank you, 

Amanda

[Arthur-c]

Please be advised:

Do not accept the number of any service claimed to be provided by HP. If you are being contacted by an HP employee, you will know by the orange indicator next to the name stating their role on this platform. 

Any other user providing service numbers are likely spammer. 

Please make sure to read carefully all of the steps necessary to keep your private information safe on this public platform. 



Regards,

Arthur-c

[Valsimot]

Now sure how will NVRAM help with your issue but you can find instructions in this YT video

https://www.youtube.com/watch?v=Pe0Ar1TyBHY 

[amanda_w2001]

You're right, It didn't fix the issue. 

I have noticed that the bottom of the information/control screen constantly says that a document is loaded. I think it thinks there's something in the top feeder ALL the TIME! I've cleaned the rollers and open the feeder portion, nothing seems to be jammed or broken.  Help!

[amanda_w2001]

I still need help resolving this issue. 

Printer screen says there's a document loaded at all times. I think that is also contributing to the problem. 

[amanda_w2001]

No one from HP has replied. Please help.

[Random12345]

Hi, did you get any assistance? I've got exactly the same problem and the only way I can scan is by placing every item manually on the glass plate. Takes forever! Very frustrating, as my MFP 283 fdw is brand new out of the box, and there is not obstruction visible in the feeder rollers.

I've run the HP scan doctor software and there is no error reported. It feels that the ADF simply doesn't recognise that there are no more pages to scan. It just runs and runs, trying to suck more pages in and eventually stops stating: Document feeder mispick as the error message. Once the message acknowledged with OK, there is no file with the scan.

HP, please help!

[amanda_w2001]

I haven't received a fix or answer from HP yet. 

[Random12345]

Does anyone how to get a response on this forum?

Is there a way of reaching some tech ninjas who deal with stuff like that in no time?