ADF not working - Message "Original einlegen"

[S3eenName]

ADF is not working, the is no "bing" sound when i put a paper in the ADF...

there comes the message "Das Orginal klemmt im automatischen Vorlageneinzug (ADF).ADF-Abdeckung öffne"

how does the support works? Where is the german forum? 

[Raj1788]

Hi There,

Welcome to the HP Support Community!

I'll be glad to assist you. 

Could you please help me with the exact model name od the product 

[S3eenName]

hi, what a big surprise that somebody is answering 😉 

sorry 

serialnumber: TH58K4S08005ZF
productnumber: B9S84A

[S3eenName]

so the problem still exist

ADF is not working, there is no "bing" sound and no message on the display when i put a paper in the ADF...

when i put COPY there comes this message:

it means the paper could not collect

[TEJ1602]

@S3eenName

Follow the steps from the document ADF does not pick paper or feeds in too many sheets to isolate and resolve the issue.

Keep me posted.

[S3eenName]

 is the common post, already tried it, but without result.

like i wrote, 

"...there is no "bing" sound and no message on the display when i put a paper in the ADF..."

do you kwon what i mean?!? there ist this litte black pin inside the ADF

so this must be another problem...

Thanks

[TEJ1602]

@S3eenName

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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