Autofeed on 9018 officejet

[watson4664]

When I scan a document loaded  in the auto feeder using the printer control panel the document will auto feed and scan to my computer.  If I use the scan function in the HPSMART application the document in the auto feeder will not load and it just returns a blank page.

Any way to correct this?

Thanks!

[Dragon-Fur]

@watson4664 

The Settings must all be in agreement.

For example, a place to check:

• Open HP Smart for Windows
• Click Printer Settings
• Click Advanced Settings
• Tab Settings

Scroll down...

• Select Preferences > Tray and Paper Management

Check / Adjust the paper settings to match the page size of the paper on which the document is printed.

• Exit out of Advanced Settings back to the HP Smart home menu
• Select Scan
• Select Scanner / Import / Camera
• Select the Page Size

Note: If you are scanning from the automatic document feeder (ADF), you might experience problems with your scanned document if you select a paper size larger than the size of the document loaded in the ADF.

• Select the Source and, if available, whether you want "two sided" (options are model dependent)
• Preview / Scan your document

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What if?

No joy?

Try Webscan - this feature is not dependent on the printer software / applications installed on the computer.

At the least, it might help you decide whether the ADF is working as expected.

Webscan – located in the Embedded Web Server (EWS) – No additional software

If the printer is on the network,

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
• Tab Scan > Webscan 

or

Although Webscan is not dependent on the HP Smart App, You can access EWS and Webscan from within the HP Smart Application.

• Open HP Smart for Windows
• Click Printer Settings
• Click Advanced Settings
• Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
• Tab Scan > Webscan 

Examples - EWS - Set / Enable Webscan - Use Webscan

EWS_9025_Webscan_Settings_Security_Administrator

EWS_9025_Webscan_1

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer

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[watson4664]

Turns out the answer was much simpler.  The scan function in HP Smart requires you to choose the source, Document Feeder or glass,  in a drop down menu.  My previous HP printer used a different HP application for scans that was smart enough to detect documents in the auto-feeder and did not required you to choose it.   Seems like the newer HPSMART application is not as 'smart' as it could be.  Seems like a real oversight when the application was designed.  

[Dragon-Fur]

@watson4664 

Yes, makes sense - select the Source.

Clarify - Add Example for "how-to"

General Example...

HP Smart for Windows - Scan - Document - Menu setup

HP_Smart_W10_Scan_Document_Screen_1

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.