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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-30-2020 07:27 AM

HP Recommended

Hi,

Sorry for my poor English I'm French (nobody is perfect :))

I've bought laserjet Pro M479 a few days ago and my printings are OK. But for some reason the scanner is not working. Every time I go into the app to scan it tells me "Scanning is not active" or there is no connexion with your PC. When I launched HP Print and Scan doctor I have the same problem. Try to fully uninstall the app and reinstall without success.

Don't know what to do 😞

Can you help me

 

Thanks a lot

Bernard

4 REPLIES 4

‎05-30-2020 09:57 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/hp-color-laserjet-pro-mfp-m478-m479-series/19202514

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎05-31-2020 10:05 AM

HP Recommended

Hi,

Thanks for your reply. I tried unsuccessfully three times with the full app app. Believe it's an issue with Windows 7 pro but I don't where to search the problem (same domain, right IP address.

 

Have you any other idea ?

 

Bernard

 

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‎06-01-2020 07:25 AM

HP Recommended

Hi,

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
Use the one you have downloaded previously.
3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎06-02-2020 01:30 PM

HP Recommended

Hi,

 

Thank you for supporting me! I strictly followed your guideline and unfortunatelu it failed one more time.

Very frustrating situation.....

There is apparently no reason that the installation failed. So believed it's more a problem of implementation of my personnal network or something with W7 don't know...

Have a nice day!

Bernard

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