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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-07-2019 11:54 AM

HP Recommended
Product: HP Offfice Jet Pro 8710

Hello.  I have downloaded the HP Smart app on my iphone8 and am having problems saving my scan pictures/documents to my photos.  I know that I can just use my camera and take pictures and save them to photos.  But sometimes the documents come out dark.  So I found if I use the HP Smart app and scan the documents they come out much clearer.  I have no problem scanning a picture or document and then sending this to myself or anyone else.  But the program does not let me directly save to photos.  Does anyone have any ideas?  Thanks

2 REPLIES 2

‎12-07-2019 12:19 PM

HP Recommended

Step 3

Scan using your printer, the video shows save icon left from the print icon

 

https://support.hp.com/us-en/document/c03561640 

 

 




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‎12-07-2019 07:10 PM

HP Recommended

Thank you for the advice.  But this did not help me.  I have no problem scanning and sending the pictures from the camera on my iphone to another recipient.  My problem is that it will not save to my photos on my iphone.

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