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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-24-2020 01:32 PM

HP Recommended
Product: HP OfficeJet Pro 9015
Operating System: Microsoft Windows 10 (32-bit)

My document feeder doesn't work when I'm scanning. It works fine for copying just not for scanning. How can I fix this

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1 person had the same question
3 REPLIES 3

‎09-24-2020 02:11 PM

HP Recommended

Hi,

Are you scanning from the printer front panel by selecting Computer?

 

Can you see any difference when scanning from the Flatbed Glass?

 

When you scan from the HP Scan Software on your PC, can you successfully scan from the feeder?



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‎10-01-2020 12:44 PM

HP Recommended

I think you misunderstood the question. The scanner works fine from the flatbed glass. It's the document feeder that doesn't work for scanning.

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‎10-18-2020 12:12 PM

HP Recommended

Hi,

Please click the Start button and then the Gear icon (Settings).

Click on Apps and search for HP, then uninstall the Basic Device software from the list:

ShlomiL_0-1603044658403.png

 

Once the uninstall completes, download and reinstall the latest software below:

https://ftp.hp.com/pub/softlib/software13/printers/OJP9010/HPEasyStart-12.0.38-OJP9010_49_6_4502_1_1...

 

Now try scanning from the front panel and check for nay difference.

 

Shlomi

 

 



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