• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet 9015
macOS 10.15 Catalina

There was an old thread (2019) about enabling the ability to scan to a Mac computer from an HP OfficeJet 9015.   This is an advertised function which does not work and frankly was the primary driver for me even buying this equipment.  If I have to log in to the app each and every time I want to scan then this is basically a fraud.  Scanning to email is also unacceptable as then I have to then open the email and then download and save.  This thread appeared to have died off in 2019 with no resolution.   Any resolution since then?  

 

Again this is an advertised function that doesn't appear to work and having to take three extra steps each time you want to scan really defeats the purpose.  Thank you.  

1 REPLY 1
HP Recommended

@das1368

 

I reviewed your post and I understand that you need to take 3 steps to perform a scan.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can create presets for Scan to Computer with the file type and resolution. Here is how you can do it -  

 

1.) Go to Applications > HP > HP Utility

2.) Click on Scan to Computer

3.) Now, click on Edit Scan Tasks

4.) Click on the File Type for example- Scan as PDF.

5.) Click on Show Details

6.) Once you have the required settings selected, click on Save.

7.) Now, when you scan from your printer's control panel to the computer and select save as PDF, the predefined settings will be applied.

8.) By default, the scanned documents will be saved in the Pictures folder. However, you change the destination in the Save to tab while predefining the settings.

9.) You can create predefined settings for different file types using the same steps as above.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.