HO Envy Photo 7855 will not scan to email - connection error.

[Droppler525]

My HP Envy Photo 7855 suddenly will not scan to email. I get a connection error. However, it prints wirelessly. Can't seem to find the solution.

[sandytechy20]

@Droppler525

Welcome to HP support community.

Update the printer firmware

Here are the steps:- Click here

If the above steps do not help, proceed to the next step.

1. On the printer screen, go to setup > Select Web Services 
2. Select 'Remove web services' and wait for the services to be eliminated.
3. Once this is complete, you will return to the home page.
4. Select the Web Services icon on the printer and go through the steps to setup Web Services once again.
5. You will be provided a more recent code. Later on, you can utilize this code to add the printer to your eprintcenter.com/ hpconnected.com account utilizing this code.
6. You may or may not be required to create a different email address.
7. Try another scan to email utilizing the app.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.