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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-22-2020 09:20 AM

HP Recommended
Product: Mac
Operating System: macOS 10.15 Catalina

It's been covered before but others seem to have success, but not me.

   My HP 8600 will print from my new Mac, but will not scan. I've updated the driver three times and installed but get a failure code that it's not installed. Hp Easy Scan App showed up but not found when I browse for the printer. I've removed and reinstalled the printer, rebooted both the printer and computer to no avail. 

1 REPLY 1

‎01-24-2020 10:47 AM

HP Recommended

@Nomad55

 

I have gone through your Post and I understand your concerns

 

HP Easy Scan Is Currently not Supported in MacOS Catalina

 

You can use Apple Image Capture or HP Smart App as a work around for now

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c06455960

 

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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