HP Deskjet 2600 Alway says HP Easy Scan 1.9.2.003 software needs installing after installation

[Naithon]

I cannot install my HP Deskjet Ink Advantage 2600 3-in-1 scan function. I can print but it will not scan and says it cannot communicate with the scanner (even though it will communicate to print!). When I go to the software download page, it always says I need to install HP Easy Scan 1.9.3.002. Every time I click on Install, it goes through the whole installation process and then shows this software still needs installing!

I am using a MacBook Retina 12 inch with Catalina 10.15.3

[asmita6658 · Accepted solution]

Hi @Naithon

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

Let's try updating the Mac using these steps - How to update the software on your Mac

Update HP Easy Scan using these steps - 

1.) Open Finder , select Applications, and then look for HP Easy Scan.

2.) Open HP Easy Scan. On the upper bar, click HP Easy Scan, and then click Check for Updates. Download any available updates, and then reopen the app.

If the issue still persists uninstall the printer software - 

1.) Go to 123.hp.com/setup, and then click Download.

2.) After the software downloads, open HP Easy Start.

3.) Click File, and then select Uninstall HP Software... from the menu.

4.) Read any warnings that display, and then click Continue.
5.) When prompted, type your administrator user name and password.
6.) HP Uninstaller removes all HP printer software previously installed.

Add the printer as AirPrint - 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.  

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.  

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.  

4.) Click the plus sign click Add Printer or Scanner, click the printer name.  

NOTE: Make sure that the printer Kind is Bonjour or Bonjour Multifunction, or USB. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Select AirPrint from the Use menu. 

6.) Try to print.

Download and install the HP Easy Scan app from the App Store, and then open the app and try scanning. 

You may refer to this document - HP Printers - How to Scan (Mac)

Hope this helps! Keep me posted. 

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