HP Envy 4500 suddenly won't copy or scan. Can print from computer.

[Floyd18]

My HP Envy 4500 worked fine until 2 days ago. Sudddenly it won't copy or scan. However, it will print from the computer. I have deleted the program and re-installed it, but it still will not copy or scan.

[KrazyToad]

@Floyd18

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are unable to Copy and Scan from your HP Envy 4500 but printing works fine

I'll try my best to help you out

I suggest you start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Then download the Firmware from this Link: https://hp.care/2Glgqgp

Also check the Scanner Bar functionality

1. Remove any original documents or photos from the scanner glass.

2. Lift the scanner lid slightly, and then press the Copy button or icon.

   If the scanner light does not move or illuminate, the scanner mechanism requires servicing. 

If the issue  persists, please contact our Phone Support for Service Options

Step 1. Open link: https://hp.care/2moMFSc
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted how it goes

Thank you. 🙂

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