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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
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- HP Officejet 4500 error message scanner failure.
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07-03-2013 03:03 PM
Thank you so much!, this fix my printer!, thanks for the images it was very clear!.
This is the kind of support that we need, this is the customer satisfaction that have quality.
"Contact HP Support" is not the solution, is a waste of time and money.
Thank you again!!! 😃
07-06-2013 01:32 PM
07-22-2013 07:57 AM
I tried your suggestion of pulling the power cord from the back after the power up cycle and then going through the steps but still no luck. The light is still stuck on the right side and I'm getting the same Scanner Failure error.
07-24-2013 09:31 AM
The scanner bar light comes on shortly and turns off, then the scanner bar moves a few inches to the left and then back to the right, the light then flashes a few times then stays on while the warm up finishes and then goes off, then the error message "Scanner failure, unable to scan, copy, or send a fax. Press OK." is displayed.
09-17-2013 12:50 PM
One of the suggestions on the scanner error message actually worked! I got an LCD error message, typed it into google, and the first item that popped up was a link to the HP Solutions Center.
I clicked on the link and the very first suggestion I tried. Sure enough, IT WORKED!! Thank you!, HP Solution Center and to all those that blog in answers! I appreciate the help!
@Taylorn72 wrote:
Well folks thanks for the tips.
I had the same scanner failure error on my HP Officejet which was a hardly used and fairly new printer so admittedly I was annoyed when it failed.
I tried all of the solutions on here and non worked - being honest problem appears to be more mechanical than power giberish. Fortunately I bought a new printer as one was for another room anyway so I thought; "what the hell. if brains won't work then maybe BRAWN will" so......
I bashed the plastic where the scanner had stopped on right hand side of the scanner, then in the middle of the left hand side on the scanner (glass/scanning section), theres a spindle so I tried turning this around with a big Allen Key in the direction it spun freely and then tried again. It didn't work so I thought..... EXPLETIVE ***^$** IT and turned it around the opposite way and heard a couple of crunches as I had nothing to lose as would bin the 4500 alltogether anyway.
Having had a good couple of crunches against the direction of the free spinning cogs (WARNING - don't overdo it 2-3 at most - no liabilty here if you break your own stuff)I turned the 4500 back on......
Result...... Orange Light, Gone, Error Message GONE.................4500 Works as good as new.
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