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‎12-05-2019 07:36 PM

HP Recommended
Product: Go envy 7645
Operating System: Mac OS X 10.9 Mavericks

Receiving error “there was a problem connecting with the server. Touch retry to connect again or OK to exit” 

 

I have tried resetting everything and nothing has solved the problem. Please help! Thanks! 

1 REPLY 1

‎12-09-2019 05:21 AM

HP Recommended

@BonnieL2, Welcome to HP Support Community!

 

To assist you better, I would like to know the following-

 

Is this an error on the printer or the computer?

Is the printer enrolled on HP Instant Ink Services?

Are you able to make photocopies on the printer?

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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