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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
envy 5540
Microsoft Windows 10 (64-bit)

How do I change the default scan format from jpeg to pdf, when selecting the scan from the touchscreen?

3 REPLIES 3
HP Recommended

@Gpll85

 

This is a great location to get assistance! I read your post and see that you want to know how to scan and save it as PDF from your HP Envy 5540 printer. I would like to help you resolve this issue. 

 

Load the original document on the scanner glass.

  1. Turn on the printer, if it is not already on.

  2. Place the item with the print side down on the scanner glass, and then position it according to the engraved guides around the glass. Close the scanner lid.

    Figure : Positioning the item print side down on the scanner glass

    Image: Position the item print side down on the scanner glass
  3. On the printer control panel, touch the Scan icon .

  4. Touch Computer to scan to the connected computer.

  5. Touch the name of the computer that you want to save the scan to.

  6. Touch Scan Shortcut and then select a shortcut that corresponds to the document or photo you are scanning.

  7. Touch Save as PDF.

  8. Touch Ok.

    The printer scans the document or image and then saves it to the destination specified in the settings.

Click here and refer the document to perform the above steps.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

You are correct for the model listed. I have the same issue with the new model 9015, with default scanning as .jpg format.  I cannot figure how to change the default to .pdf format.  One thing I have yet to try is a command from the software program (Word) to “get/obtain” a document from scanner.  Maybe that will work? LEShip.

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
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