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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-17-2019 04:18 PM

HP Recommended
Product: HP ENVY 5052

I downloaded the software for the scanning, but still cannot scan a document from laptop to computer

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2 people had the same question
2 REPLIES 2

‎02-17-2019 11:17 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

 

Download and install full feature software.

Scan multiple pages to PDF with small filesize

 

Alternatively, use HP Smart.  This resource will show you how.

 

Hope that helps!

 



Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎02-17-2019 11:35 PM

HP Recommended

I don't know how to scan from my HP Deskjet 2620 printer into my Laptop!!

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