I can't get the Printer to Fax

[Bills65]

when I try to Fax a document, either from my Surface or directly from the Printer, I hear the dial tone, then the ringing and the other fax machine answering . But the printer keeps waiting. I seems as if the printer doesn't know that it can go ahead and send the fax

[Kumar0307]

@Bills65, Welcome to the HP Support Community!

To assist you better, what model printer are you using?

Are you using a dedicated line or a shared line?

Refer to this document to know how to setup fax on the printer.

Keep me posted.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Bills65]

Officejet Pro 8610

It used to fax but something has gone haywire.

All other functions work fine

[asmita6658]

Hi @Bills65

Have you tried the steps suggested in the previous post? Are you getting any error message? 

Let me know. 

[Bills65]

I admit I did not do anything as far as the last post.

Concerning your question "are you getting an error message" … No It simply says "no answer"

[Kumar0307]

@Bills65

Kindly check the connections before sending or receiving a fax. Refer to the document in my previous post.

Are you using a shared line or a dedicated fax line?

Also, let us run a fax test:

On the printer screen, go to Fax menu > Tools > Run fax test.

This will let us know what the issue is. Let me know the result on your next post.

Keep me posted.