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Dell laptop
Microsoft Windows 10 (64-bit)

For some reason my printer will receive a fax and will confirm it is being received but will not print.  I know it must me simple but I can't seem to fix it.  Thanks!

1 REPLY 1
HP Recommended

@wmnels


Welcome to HP Community

 

Are you having problems only printing Fax? Are you able to print your documents or make photocopies?

 

Print a fax test report to identify any issues with the printer, phone line connection, or fax settings. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus. Review the report for any tests that failed and follow any instructions provided.

 

If the issue is only with printing fax, then I suggest you Reset the Fax settings back to factory default and then run the Fax setup wizard again

 

You can refer to this Link: https://support.hp.com/in-en/document/c00297388

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

 

 

KrazyToad
I Am An HP Employee

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