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Officejet 7612 not scanning

Officejet 7612
Microsoft Windows 10 (64-bit)

This printer was replaced under warranty earlier this year and has now developed another scanning fault after less than 1000 scans.

Each time I try to scan I get an error message the it is "unable to scan, copy or send fax". All printing works fine. I have followed all the guidance & used the HP Print and Scan doctor. Printer has been reset, software on two PCs uninstalled & reinstalled, cables replaced, etc. Everything seems to point to a software/firmware issue with the scanner. After all resets etc. the machine does one scan and the I get the error message. 

Very frustrating for a printer that is 6 months old

HP Support Agent
HP Support Agent
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HP Recommended

Officejet 7612 not scanning



Welcome to the HP Support Community!


Thank you for posting your query on this forum, it's a great place to find answers.


I reviewed your post and I understand that you are facing scanning issues.


Don’t worry, I assure you I will try my best to get this sorted.


I see that you have already followed all the relevant steps and I recommend you contact support as it might be a hardware issue.


Here is how you can get in touch with support.

1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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