10-22-2019 03:41 PM
This printer was replaced under warranty earlier this year and has now developed another scanning fault after less than 1000 scans.
Each time I try to scan I get an error message the it is "unable to scan, copy or send fax". All printing works fine. I have followed all the guidance & used the HP Print and Scan doctor. Printer has been reset, software on two PCs uninstalled & reinstalled, cables replaced, etc. Everything seems to point to a software/firmware issue with the scanner. After all resets etc. the machine does one scan and the I get the error message.
Very frustrating for a printer that is 6 months old
10-25-2019 02:26 AM
Welcome to the HP Support Community!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that you are facing scanning issues.
Don’t worry, I assure you I will try my best to get this sorted.
I see that you have already followed all the relevant steps and I recommend you contact support as it might be a hardware issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee