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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2013 10:08 AM

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Hello garytech1, I am in the same situation with my 7525 I have attempted all the same remedies as mentioned, adding the app, using the 8.8.8.8 & 8.8.4.4 and everything else on my printer works beautifully. I just continue to get the "unable to connect to web services" error after selecting document step on scan to email. I use the eprint and other services w/o issue. Please assist
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‎03-22-2013 10:38 AM

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Hi Briway7,

 

One last question for you.  Do the other apps work on your printer?

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‎03-22-2013 10:45 AM

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I have since deleted the apps on the printer, but yes they worked prior to deleting them.
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‎03-22-2013 10:49 AM

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Check your forum inbox

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‎03-22-2013 10:55 AM

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Thank you, I will work on this later today and let you know the results.
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‎03-22-2013 11:17 AM

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Ok, Keep me posted.

 

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‎03-27-2013 08:25 PM - edited ‎03-27-2013 08:27 PM

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Same problem here - None of my apps work (and all say that they are "Unable to connect to Web Services.   Confirm Internet access and try again.")

 

Have tried all trouble shooting steps that everyone else tried.   

 

Help please...

 

Thanks!

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‎03-28-2013 07:27 AM - edited ‎03-28-2013 07:28 AM

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Hi Buckweet,

 

Please check your forum inbox.

 

 

 

 

 

 

 

**If you find this helpful or want to say thanks make sure to click the white star under my name to give me Kudos. **

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‎04-02-2013 04:58 PM

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Hi Guys,

 

I have the exact same problem. Can you please send me a message to get it fixed?

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‎04-02-2013 07:42 PM

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Having the same cannot connect" error message when trying to scan. Am able to print and to use the printer with web services but the scan will not work.  Have used the diagnotics and suggested solutions posted.  Please send the solution message that seems to be the answer to this problem.

Thanks!

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