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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-30-2020 12:04 PM

HP Recommended
Product: MFP M281cdw
Operating System: macOS 10.15 Catalina

I have never been able to scan to an email or to a computer folder. I can print to my computer using WIFI.

1 person had the same question
1 REPLY 1

‎04-03-2020 09:32 AM

HP Recommended

@jp7178, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Are you able to make photocopies on the printer?
  • Is there any error message when you try to scan?
  • Are you able to scan directly from the computer using HP Easy Scan or the HP Smart App? Refer to the document HP Printers - How to Scan (Mac) for help.

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

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