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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-13-2020 07:40 PM - edited ‎10-14-2020 10:33 AM

HP Recommended
Product: HP OfficeJet Pro 8725
Operating System: macOS 10.15 Catalina

Hello All,

I have setup my network scan folder correctly and was able to Test it successfully from EWS for the printer. When I try to scan a document from the Printer, it is asking me to enter the PIN. Even with the PIN I set up in EWS login is unsuccessful with the message 'The login attempt was unsuccessful. You might not have sufficient privileges'. I have no idea why this happens. Even if I remove the PIN from the EWS, it is automatically adding a number that I have no idea what it is.

I want to know if 

1. There is a default PIN that the printer is expecting?

2. Is there a way to all together skip the PIN entry?

Thanks in advance,

Ravi

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2020 10:46 AM - edited ‎10-16-2020 10:46 AM

HP Recommended

@Ravi8725, Welcome to the HP Support Community!

 

I've attached a document showing how to setup scan to network folder for Officejet Pro printer. 

Make sure to check the section "Verify that the Current Printer Time is set to the GMT equivalent of the current time on the macOS client." 

 

scan_to_network_folder_OfficeJetPro.pdf

 

For more info, kindly refer to page 13 of the user guide.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎10-16-2020 10:46 AM - edited ‎10-16-2020 10:46 AM

HP Recommended

@Ravi8725, Welcome to the HP Support Community!

 

I've attached a document showing how to setup scan to network folder for Officejet Pro printer. 

Make sure to check the section "Verify that the Current Printer Time is set to the GMT equivalent of the current time on the macOS client." 

 

scan_to_network_folder_OfficeJetPro.pdf

 

For more info, kindly refer to page 13 of the user guide.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎10-16-2020 04:11 PM

HP Recommended

Hello Kumar,

My printer time was not in GMT. So I set my printer time to be equivalent to GMT time that matches my Mac. Now I am not even able to validate my connection. I get 'Incorrect credentials. Check your username/password and try again.' 

What should I do?

Best,

Ravi

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‎10-16-2020 05:18 PM

HP Recommended

Hello Kumar,

Just want to confirm that I made it to work after resetting to factory default. Now the time is not in GMT but matches the Mac time though and it is working fine.

 

Thanks for your help.

Best,

Ravi

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‎10-17-2020 05:01 AM

HP Recommended

@Ravi8725

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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