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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-13-2020 04:03 PM

HP Recommended
Product: Custom built
Operating System: Microsoft Windows 10 (64-bit)

Product is a n All-in-one, HP 8600 Pro. When trying to scan to computer, message reads that the scan is disabled. Everything else seems to work Printer was working before disconnecting prior to amove.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-15-2020 05:00 PM

HP Recommended

@Brockton Welcome to HP Community!

 

I understand that the Scan to computer not working.

 

Please check if you have the full feature printer driver installed to scan a document.

  • Go to the windows start menu > search for 'HP Officejet pro 8600'.
  • Launch the application.
  • Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.

 

If the full feature software is missing from your PC, please install it from this link or you can manually search the software from https://support.hp.com/us-en/drivers/printers.

  • Open the downloaded file, follow the on-screen instructions to complete the installation.
  • Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
  • Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.

 

You can also scan a document from the printer control panel and save it to your PC.

But ensure that the 'Scan to Computer' option is enabled.

  • Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
  • Go to > Scan > Manage Scan to Computer
  • Make sure 'Scan to Computer' is enabled.

         

 

If you have any issues while 'Scanning or Printing' there is a diagnostic tool available from HP for fixing the issues automatically.

It is called as the 'HP Print and Scan Doctor'.

  • Download HP Print and Scan Doctor.
  • Run HPPSdr.exe from the download location on your computer.
  • Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  • Depending on the problem, click either Fix Printing or Fix Scanning.
  • Follow the on-screen instructions to fix the issue.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-15-2020 05:00 PM

HP Recommended

@Brockton Welcome to HP Community!

 

I understand that the Scan to computer not working.

 

Please check if you have the full feature printer driver installed to scan a document.

  • Go to the windows start menu > search for 'HP Officejet pro 8600'.
  • Launch the application.
  • Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.

 

If the full feature software is missing from your PC, please install it from this link or you can manually search the software from https://support.hp.com/us-en/drivers/printers.

  • Open the downloaded file, follow the on-screen instructions to complete the installation.
  • Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
  • Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.

 

You can also scan a document from the printer control panel and save it to your PC.

But ensure that the 'Scan to Computer' option is enabled.

  • Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
  • Go to > Scan > Manage Scan to Computer
  • Make sure 'Scan to Computer' is enabled.

         

 

If you have any issues while 'Scanning or Printing' there is a diagnostic tool available from HP for fixing the issues automatically.

It is called as the 'HP Print and Scan Doctor'.

  • Download HP Print and Scan Doctor.
  • Run HPPSdr.exe from the download location on your computer.
  • Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  • Depending on the problem, click either Fix Printing or Fix Scanning.
  • Follow the on-screen instructions to fix the issue.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
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