• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP officejet Pro 8610
Microsoft Windows 10 (64-bit)

I am applying for a visa and it requires a scanned jpeg file of my passport photo at 500 x 500 pixels. How can I chenge the setting on my HP officejet Pro 8610 to do that?

1 REPLY 1
HP Recommended

@Krisandmke

 

Welcome to the HP Support Community.

 

You can only change the DPI.

  1. Click Scan, then click Scan a Document or Photo.

    HP Scan opens.

  2. Click one of the shortcuts that matches the file type and resulting action you want.

  3. Change any of the shortcut default settings in the right side of the window, if necessary.

    NOTE: 

    Available settings change depending on if you are scanning a document or photo. For example, the PDF File type is only available for document scans.

  4. Select Show scan preview or Show Viewer After Scan to preview and make additional edits to the scan before saving it.

  5. Click Advanced Settings or More to change settings such as quality, color, and default scan destination folder.

  6. Click Scan.

    The printer scans the item, then a preview of the scan displays in HP Scan.

  7. If necessary, double-click the thumbnail image of the scanned item, then change any additional settings.

  8. Click Save.

    The Save as windows opens.

  9. Select the folder you want to save the scan to, change the File name if necessary, confirm the file type in the Save as type menu, then click Save.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.