Scanning general failure

[Kimmyjj]

My HP Officejet 6950 took ages to get set up properly but eventually I was able to get it working. Since upgrading to Windows 10 however, it still prints but I am getting an error while scanning. I am getting a general error when I use HP Scan and capture. I have also tried using the default scan windows app. Very frustrating.

[Rainbow23]

@Kimmyjj,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you get a general error while using HP Scan and capture.

This issue could occur if the full feature drivers are not installed.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the links to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

Let me know how this works.
 

You have a good day ahead.