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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-15-2020 04:26 PM

HP Recommended
Product: HP Officejet 5255
Operating System: Microsoft Windows 10 (64-bit)

I just set up my all-in-one printer, and  installed the HP Smart App. I got this printer specifically because of the scanning capabilities, and now I'm finding that all I can do is scan single documents. There is no option to save as a PDF, nor to create multi-page documents. Every time I've Googled or gone to HP Support, I get the same pre-created message about opening up the HP app, choosing "Scan", and changing the default settings. None of the windows pop up that these messages suggest, nor are there any "advanced setting" options for me change.

 

What is going on?

2 people had the same question
1 REPLY 1

‎04-18-2020 04:29 AM

HP Recommended

@abelmom

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

You do have the option to scan multiple pages. You need to hit on the + sign after you scan the first page to add more pages

 

You can refer to this Link: https://support.hp.com/in-en/document/c04675142

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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