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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-12-2019 04:46 PM

HP Recommended
Product: HP 8020 printer, scan, fax

Can anyone help with setting up scan to computer? Or do they ever offer phone support? Help!

1 person had the same question
2 REPLIES 2

‎10-15-2019 09:06 AM

HP Recommended

@Frank7777

 

Welcome to HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

 

Meanwhile:

Check page no.46 in this HP document to setup scan to computer:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎10-29-2019 06:58 AM

HP Recommended

I just purchased the HP 8020 printer and had the exact same issues with setup as described by several users. I did a significant amount of research on the problem without much success until I found this message.The response from Sandytechy20 worked for me. 

Unless you have read the appropriate part of the 200 page printer manual you may not be aware of the useful information. I note that although the HP Smart APP actually works, the desktop icon that points to the APP gives an error message. HP needs to fix that problem with the desktop icon.

 

I 

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