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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
hp envy 7640
Microsoft Windows 7 (64-bit)

I have distinctive ringing on my line. I trained the fax to recognize the correct fax ring. The problem is that when a fax comes in, it doesn't answer and receive but asks (on screen) for me to accept the fax??? what if a fax comes in the middle of the night. I'm not going to be there to accept it.

 

I'm not sure if I should select auto answer (in the Fax preferences) off or on.

I would logically assume that if I set auto answer to ON, that if the distinctive ring is detected, that it would answer the fax.

 

I'm not sure why it would make a difference how many rings I select, if it will detect the distinctive ring, because it should accept the fax when it "hears" the distinctive ring no matter how many rings are selected. I'd rather not hear the fax ringing and ringing if it can answer quickly. But of course I want it to continue ringing until I answer if it is a phone call.

 

The fax  shouldn't answer if it doesn't detect the distinctive ring no matter how many rings are selected.

 

I would like to understand how these two settings relate to each other when the fax is on the same line as the phone with a distinctive ring.

 

Is there any documentation that explains the fax Preferences settings and choices that you could refer me to??? Otherwise we are all just guessing about these settings!!! Some are ovbious or self explanatory. Others ????

 

e.g. What is scan and fax method (On or Off)

What is Stamping?

What is error correction mode?

what is backup fax reception?

what is HP digital fax? (it says to refer to the manual...there is no info in the tiny manual)

 

Thank you.

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Following are the HP web links which contain the information you are looking for and also how to troubleshoot/configure FAX send/receive, ditial fax etc:

 

 

http://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c04608...

 

http://h10032.www1.hp.com/ctg/Manual/c04426138

 

 

Hope this helps!

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)

View solution in original post

2 REPLIES 2
HP Recommended

Following are the HP web links which contain the information you are looking for and also how to troubleshoot/configure FAX send/receive, ditial fax etc:

 

 

http://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c04608...

 

http://h10032.www1.hp.com/ctg/Manual/c04426138

 

 

Hope this helps!

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
HP Recommended

Thanks for the links. I had found the manual after i posted the question.

It's unfortunate that there was no reference to this item in any of the materials or software included. It's not perfect, but it's helpful. AND it doesn't go through each setting methodically like any good manual will do. IAC, I'm happy with the printer so far. Don't get many faxes so don't want it to mess up when I do...

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