linux impossible to scan

[lucazade]

Hi!

I'm trying to scan with my new printer LaserJet MFP M28-M31 using Linux but I always get this error when scanning using SANE:

error: SANE: Error during device I/O (code=9)
I've installed hplip hplip-plugins and any other dependencies listed in hp-check but without luck.

these are the logs:

hp-scan log with sane debug enabled

hp-check log

any hints?

[Harn2000]

I got the same problem no matter wich scan-software I'm using. I've even tried the latest HPLIP 3.19.1 so far but it got nowhere. Seems the plugin is bugged.

Printing works fine though.

Have you solved your Problem?

[dentex]

Same here, on latest hplip: 3.19.3
Linux Mint 19.1 (kernel 4.18.0-15-generic)
printer: hpaio:/net/HP_LaserJet_MFP_M28-M31

It doesn't scan either via wi-fi or usb.
Printing OK though.

[BobbieBoy]

Same here:

Linux pi4 4.19.75-1-MANJARO-ARM #1 SMP PREEMPT Tue Sep 24 18:49:07 UTC 2019 aarch64 GNU/Linux

hplip Version : 3.19.8

This has been going on for WAY too long...and although Ubuntu says it was fixed on hp-lip version 3.19.6 ;

it seems to have reverted back to it's old behavior with a later version.

(Also it is reported that HP does not list a fix so far.....)

Altogether this is means I will be returning the printer. Sigh....

[Harn2000]

Same problem here (yet again). It worked for some time. Unfortunately I was not aware this most annoying problem returned until just recently - i tried to scan beeing in a hurry... HP - never again.