• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-20-2019 04:48 PM

HP Recommended
Product: Office Jet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

dear, I will have to connect my office pro 7740 to my all-in-one pc for direct printing and scanning to pc.  which cable do I use?

this pc has: female standard usb-A ports 2.0, 3.0, 3.1 and 1 ethernet port.  thks in advance for your advice.  Kgds Ronald

1 person had the same question
2 REPLIES 2

‎07-20-2019 11:59 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Use a standard USB cable to connect the printer to the PC.

 

In order to Scan to Computer, please ensure that the FULL featured software is installed,

 

This resource will show you how, just select USB instead of wireless.

(Do not plug in the USB until the Software prompts you to do so!)

 

Connect Wirelessly, Download and Install Software

 

Here's how to enable Scan to Computer.

 

Hope that helps!

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎07-23-2019 12:31 PM

HP Recommended

Hello "Greenturtle", thanks for your reply.  I will keep you informed once the printer and pc are connected and the SW is installed.  just bought a standard USB M 2.0 to 3.0

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.