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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-20-2019 04:34 PM - last edited on ‎02-20-2019 04:38 PM by Retired

HP Recommended
Product: HP Officejet Pro 8520
Operating System: Microsoft Windows 10 (32-bit)

When I use the "scan to email" app, I receive an email like the one below, but nothing is attached. It has worked in the past. I have tried running the HP Print and Scan Doctor software. I have also uninstalled and reinstalled the driver software. I have done a reboot of the printer and computer.  I am using the workaround of scanning to my computer and attaching to email but I would really like this to work without the extra step. 

 

Wed, May 30, 2018, 3:12 PM

   

to me       This email and attachment are sent on behalf of [personal information removed]

If you do not want to receive this email in future, you may contact [personal information removed] directly or you may consult your email application for spam or junk email filtering options.

Regards,
HP Team

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2019 09:03 PM

HP Recommended

Yes, this is a limitation of the app.

 

For the 8720 printer you may use HP Digital Solutions to scan directly to email, this is a more reliable way of scanning to mail by directly connecting the printer to your email server and not through any cloud service and should provide you much faster and better results for a such.

 

To set up scanning to email using HP Digital Solutions see page 13 of its user guide below:

http://h10032.www1.hp.com/ctg/Manual/c05050200

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎02-21-2019 10:58 PM

HP Recommended

Hi,

How many pages are you scanning?

 

Can you see the same results when scanning a smaller scan job?

 

What is your exact printer model? is it the HP Officejet Pro 8620?



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎02-22-2019 11:07 AM

HP Recommended

That was the issue. I tried one page and it worked. In my work I'm usually scanning 10-30 pages at a time. I have a HP OfficeJet Pro 8720. I guess now I know it has some limitations with that feature.  Thanks!

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‎02-22-2019 09:03 PM

HP Recommended

Yes, this is a limitation of the app.

 

For the 8720 printer you may use HP Digital Solutions to scan directly to email, this is a more reliable way of scanning to mail by directly connecting the printer to your email server and not through any cloud service and should provide you much faster and better results for a such.

 

To set up scanning to email using HP Digital Solutions see page 13 of its user guide below:

http://h10032.www1.hp.com/ctg/Manual/c05050200

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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