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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-21-2019 09:42 AM

HP Recommended
Product: scanner mfp28w-31
Operating System: Microsoft Windows 10 IOT

I want to scan a document and place it on the laptop, but the scanner only prints passport format on paper.

3 REPLIES 3

‎09-23-2019 07:11 PM

HP Recommended

@AnnDP

 

Welcome to HP support community.

 

How are you trying to scan, from the printer to computer?

Which application are you using to scan?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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‎09-24-2019 05:36 AM

HP Recommended

We tried to scan from printer to computer. We ended up re-installing the printer, and for the time being we can scan.

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‎09-24-2019 06:50 PM

HP Recommended

@AnnDP

 

Are you able scan the correct after reinstalling the driver.

 

Cheers.

Sandytechy20
I am an HP Employee

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