• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-11-2012 10:10 PM

HP Recommended

http://h30434.www3.hp.com/t5/Forum-Feedback-Suggestions/Why-can-t-hp-tech-support-help-me-and-they-h...

 

Why is it when I purchased my hp pavilion laptop. it states in the front cover of the little brown box that holds all of the user manuals. That I am guaranteed free email and real time chat support for as long as I own the computer?  4 years later and I've been told by numerous tech support agents and they're bosses that it is no longer available to me unless I want to purchase it for $59.00 dollars (  It states on the inside cover that it is free for the lifetime of the pc)  If it is no longer available, then offer something in lieu.  The tech supports hang up on me Raymon  ID 760 was the last to hang up on me while I was still talking.  Where the heck is this so called support?  If they don't hold up to their promises of yesterday, then why should we believe they'll hold up to their promises of today.  Very dissappointed in the customer care that I have and have not recieved!  Multiple contacts to hp have resulted in more insult, no progression to higher managment. Finally sent a leter to CEO.  We'll see if that helps.  I will post this at least 10 times a day, gephart, fox, facebook, friends and family, youtube.  Until resolved!!!  

1 REPLY 1

‎02-13-2012 09:54 AM

HP Recommended

02/13/12 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.