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‎05-13-2017 07:27 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
RGS Receiver opens very small on HP Spectre 360. The RGS window and text is not legible, looking like 8 point font sizes. I changed the Display Resolution of the laptop from the recommended 3840 x 2160 to a smaller resolution of 2048 x 1152. This made the RGS Receiver larger and easier to read. This workaround allows me to now work but I bought the HP Spectre assuming the HP hardware would provide a more intuitive experience with HP software. But this feels unintuitive. I expected the RGS Receiver software to recognize the Laptops higher resolution and scale up, not for the user to configure their resolution to scale down. Does RGS do this and I am unaware how to configure this behavior? Please advise.
2 REPLIES 2

‎05-24-2017 01:23 PM

HP Recommended

What version of RGS are you using?  What OS, if Windows 10, what build? 

 

I work on the behalf of HP.

I am an HP employee.

‎05-24-2017 02:07 PM

HP Recommended

Currently RGS is not DPI aware, however, let me see if there is a workaround.

I am an HP employee.
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